Desktop Support Engineer

We have an excellent job opportunity for a Deskside Support Engineer to support our client’s existing team on site in Dumbarton. The role is an initial 12 month FTC and is 5 days per week on site, with half days on Fridays.
Ensure you read the information regarding this opportunity thoroughly before making an application.
For this role you would require the following skills and experience:-
3+ years user support experience.
Working in the front line, helping users to resolve complex technical IT issues.
Possessing excellent client facing skills, natural problem-solving and analytical skills and contributing to the development of best practice, procedures and policies.
Supporting and training users in ways of working (best practice).
Acting as a key point of contact for all IT and technical queries.
Installing and maintaining IT equipment (hardware, printers, mobile devices ...) and software to users.
Diagnosing and resolving hardware (hardware, printers, mobile devices ...), software issues.
Providing local support for users, VIPs.
Assistance for operations in server/rooms where physical intervention is required.
Managing users’ access rights.
Managing the Joiners/Leavers/Movers process (rights and materials).
Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally.
Creating edit, assigning and closing related tickets.
Planning and managing the actions to be taken to ensure that IT services can recover and continue should a serious incident occur. The technical agent will help execute this process.
Project Management
Managing projects on technical topics mainly around customers’ devices or new technologies.
Desirable skills include MCSA; Azure; ITIL; Active Directory