Desktop Support Engineer

Job Title
Desktop Support Engineer
Working Hours/Arrangements
40 hours per week (9am to 6pm, including one hour of unpaid break), Mondays to Thursdays – office based; Fridays – work from home. Flexible-working might be considered (2 WFH days a week) following completion of probational period.
Salary Range
£27,000 - £35,000 per annum
Location
Guildford office – 11 The Pines Trading Estate, Broad Street, Guildford GU3 3BH
Reporting to
IT Manager
The company
Servers.com is an Infrastructure as a Service (Iaas) company. We offer a full suite of computing, storage, and networking services across the US, Europe, and Asia.
We are working with leading enterprises and up-and-coming firms in some of the most crucial and fastest-growing industries in the world, including Big Data, Adtech, Fintech, Gaming, iGaming, and Streaming.
We were founded in 2014 by a group of hosting industry veterans. Servers.com is headquartered in Cyprus, EU. Servers.com provides access to premium server hosting solutions in over 18 datacentres globally.
Job brief
We are looking for a
Desktop Support Engineer
to join our IT team at Servers.com to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects.
As an excellent Desktop support engineer, some of your responsibilities will be monitoring and maintaining the computer systems within our organisation in a technical support role. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Responsibilities
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Prepare workplaces for new users (Apple laptops, standard PC)
•
Perform installation and configuration procedures
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Provide user support (daily issues) in office and remotely
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Train new people to work with our IT systems
•
Handle warranty repair
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Replace and maintain office hardware
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Install and configure network equipment, commission new facilities
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Manage documentation (warranty, accounting, inventory)
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Prepare manuals for setting up and using the software
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Participate in system recovery after crashes and malfunction of hardware.
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Perform other activities for the maintenance and development of infrastructure.
The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team.
Experience/qualifications/skills
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At least 1-year experience in a similar position.
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Knowledge of computer components, peripherals, network equipment.
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Knowledge of principles and methods of networking.
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Basic knowledge of macOS, Windows 11, 10.
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Experience in developing internal documentation.
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Excellent interpersonal and communication skills.
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Excellent writing and editing skills in English.
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Experience in Windows Server and Linux administration is desirable (but not essential).
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Experience in networking (routing, WiFi management) is desirable.
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Experience in MDM Solutions is desirable (but not essential).
We offer:
•
Salary range: £27,000 - £35,000 per annum.
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Private healthcare – Once probation period is passed (Subject to BiK taxation).
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Embrace parenthood with 18 weeks generous paid leave after completion of 1.5 years ‘continuous service’.
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Pension contribution – 5% of the salary.
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28 annual leave days plus all Bank Holidays in each holiday year in England and Wales.
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10 days working from anywhere in the world following completion of probationary period.
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Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation).
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Office Lunches – Deliveroo to the value of £14.00 each day.
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Great work culture, onboarding, and team support.
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Casual dress code.
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Use of Apple MacBook Pro laptop – Mouse and Keyboard.
•
AirPods Headset.
“Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships." Please click here to access our Equal Opportunities Policy
Also, please review our candidate privacy policy in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for Servers.com to keep your details for any future roles for twelve (12) months please let us know in writing.