Desktop Support Engineer

We are hiring a Desktop Support Engineer to join a well-established Information Technology Services and Solutions company. The company Develops applications for the banking industry and then migrates to a full IT services organisation.
About the Role:
The role is to provide first/second-line support in end-user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem,
Change, Release, and Configuration Management to defined service levels.
Function
To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside.
To assist in the delivery of IT projects.
To deliver desktop /onsite support services at client location.
Identifying and responding to calls in a professional manner
Technical Responsibilities:
Delivery of 1st/2nd line support activities and duties
Desktop/laptop imaging builds and repairs
Attend meetings as required based on work being undertaken
Escalate quality matters to the Team Leader/Service Delivery Manager
Assist fellow team members in identifying solutions to problems
Be flexible and be able to work out of hours on occasion when necessary
Can analyse, diagnose, and troubleshoot problems within set SLAs
Able to work methodically and logically
Can communicate effectively, both orally and in writing
Exposure to hardware/software builds
Exposure to Active Directory on Windows Server 2016 and upwards
Some exposure to Office 365, M365 & Defender ATP
Networking protocols, including TCP/IP
Remote Assistance
Windows 10/11 Desktop OS Support
Ability to learn quickly and to follow processes
Required Skills
1-2 years in a similar position
Good hardware and Cabling knowledge (server, laptop, desktop and printers)
Microsoft certification would be an advantage
Benefits:
Hybrid work options
Annual leave plus bank holidays
Paid days to be used for medical appointments or other health related issues
Pension plan and life insurance
Training and development opportunities
Employee wellness program and perks
Friendly and supportive team culture
On-site parking
Work from home
Job Type: Permanent
Pay: up to £30k per annum
Schedule: Monday to Friday
Experience:
Desktop Support: 1 year (required)
Office 365: 1 year (preferred)
TCP/IP: 2 years (required)
Remote Assistance: 2 years (required)
Microsoft Windows Server: 2 years (required)
Active Directory: 1 year (required)