Deputy Team Leader

Our Role
As a Deputy Team Leader, you will be responsible for supporting the delivery of coaching and performance within your team. You will also deputise for the Team Leader when the business requires.
Please note: you will need to be fully flexible between the hours of 8am-10pm and this contract will involve weekend work.
What you'll be doing
Primary responsibilities:
Responding to customer contact and delivering against performance objectives
Supporting, coaching and QA activity within the team
Provision of subject matter expertise and support for the team
Supporting with communication of important business updates and Contact Centre process updates, to ensure process adherence of team
Deputises for the Team Leader when they are on annual leave or otherwise engaged away from the contact centre
Participates in the floor support rota
Completes regular ‘in touch’ sessions with all teams (i.e. Resource Planning, Continuous Improvement, QA, Training etc
Demonstrably promotes the contact centre service vision.
Secondary responsibilities:
Deputising for the TL during leave and ‘Peak’
DTL’s will have scheduled time answering customer contacts.
What we’ll offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
Discount -Up to 50% discount and access to regular Sample Sales
Holiday - 23 days rising to 25 with length of service
Holiday Buy – opportunity to buy up to 5 days holiday
Hybrid working pattern
Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle
Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
Continued Development – We offer structured support from our own in-house Learning and Development Hub
Life Assurance.
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We'd love you to join us on our journey.
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