Deputy Manager (37,5 hours) Retail · Glasgow (Silverburn)

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. PRIMARY OBJECTIVE OF THE JOBThe Deputy Manager position is a responsible for driving trade by leading our Shop teams. Maintaining a good understanding on all KPI’s and what the shop can do to improve or sustain performance. Always ensuring our customers with the best possible shopping experience; contributing to our aim to be leaders in sociable retail.
This role is a key part of the management team and deputises for the Shop Manager, whenever required. WHAT YOU’LL BE DOINGSales & Service Management Leads team briefs to
ensure the team are set up with the knowledge and the motivation needed to
achieve targets Reviews customer feedback
and observes the team to ensure that they are making our customers feel
welcome and at home at our shops. Is then able to suggests improvements
where needed. Planning and
organising events, including playing a key role in Customer Event
Motivates and
inspires the team to achieve KPI performance through ensuring we are
providing an amazing customer experience to all our customers.
Driving the team to
have meaningful and memorable conversations with our customers, ensuring
they are aware of each Customer’s behaviour to satisfy the customer’s
needs Ensuring the team
understand the features of our products; explaining these to our customers
to support their styling and purchase decisions People Management and Development Playing a key part
in setting team objectives to ensure the team are working together to
achieve goals Works alongside Shop
Manager to attract, recruit and retain high calibre team members Encouraging the team
to compile customer information and also identifies marketing
opportunities to drive sales
Shop Operations/Visual presentation Works alongside the
management team to ensure that the Product and Shop standards are
excellent and maintained at all times Evaluates floor
layout and Sales trends regularly, and takes appropriate action to ensure
the shop floor is responding to commercial opportunity’s Plays a key role in
organising stock take and takes an active role to ensure an accurate
reconciliation. Being a point of
contact for HQ in Shop Managers absence.
Maintaining or
building a strong relationship with the local charity partner, and share
this passion with the team and our Customers Works alongside the
Shop Manager to ensure that the shop is working within the budgets set Ensuring the
Awareness of the Made for Change products and the positive impact this has
Understanding our
approach to Ethical Sourcing to be able to explain this to the team and
our Customers Living our Values,
making sure these are alive in the shop. WHAT WE’LL OFFER YOUAs a Deputy Manager at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity Up to 33 days holiday per annum 2 extra (paid!) days off per year to volunteer in the local
community 50% discount and a uniform per annum BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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