Deputy General Manager

28Days holiday including bank holidaysPlus your birthday off24 weeks enhanced maternity leaveSecondary career leaveWedding/commitment day leaveFree meals on shiftBespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our HAPI app; high street shops, holidays & cinemaAccess to employee assistance programmeCycle to work schemeDo you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Deputy General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.Comprising of a large restaurant and separate cafe bar with extensive hospitality offering across a popular science-focussed campus within the Didcot area. You will be responsible for a team of 26 highly collaborative talented individuals, reporting into the General Manager, deputising in their absence. The role would be very suitable for candidates with hotel or conferencing background, chef management or previous experience commensurate with this role.If you are a Deputy General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!Job DescriptionSupporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStoreyAssessing employee performance, recognising potential, and meeting their training needs as appropriateSupport to achieving financial targets agreed with the client within the budget and monitoring the work of the location teamHolding regular team meetings to communicate targets, required standards, company, and client informationCollaboratingand supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunitiesSupporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as neededProviding prompt and efficient customer service while consistently exceeding expectationsMonitoring customer feedback and producing an action plan based on the resultsEnsuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food serviceAssisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including monitoring any poor performance and taking apparated step to rectifyQualificationsPrevious experience commensurate with rolePassion for food and customer serviceYou draw satisfaction from managing, training, and supporting a teamFinancially astute, you are very analytical and know how to support your manager withbudgets and drive commercial performanceExcellent delegation and influencing skillsAbility to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressureMeticulous organisational abilities; high attention to detailConcise and effective verbal and written communicationAbility to adapt to challenges and opportunities with a solution-oriented perspectiveExcellent strategic thinking and critical reasoning skillsWorks according to the BaxterStorey core valuesAdditional InformationFor almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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