Deputy General Manager

We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Stockport. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £31,000 depending on experience. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App - for your mental wellbeing approved by the NHSMy Eva - an online financial expert to help with any money-related mattersBuzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online coursesIn-house Training - Fire safety, Food safety 1 & 2, COSHH and moreAccess to Trained Mental Health Advocates for advice on your mental wellbeingStaff discount 50% off bingo tickets, food & soft drinksRefer a Friend SchemePension Scheme Your Responsibilities as Part of Our Team
Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journeyAssist the General Manager to implement the brand strategy flawlessly at a local levelDeputise for the General Manager in all operational aspects of the ClubSeek opportunities to recognise and appreciate those that go the extra mileEvaluate actions to maintain and improve KPI performance, based on information provided by the General ManagerEnsure adequate levels of staff are deployed in each area to maximise customer service throughout the dayProvide input to the club's local strategic plan on a trimester basisProvide performance expectations through regular feedback and the implementation of performance reviews for all members of the teamDeliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every sessionCritically evaluate the feedback received from all Customers and respond to thisGenerate new members and communicate with them appropriately to generate repeat visits including maximising data captureHave a highly visible presence in all areas of the club at peak trading timesEffectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as requiredEnsure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered toEnsure the Club is operating in strict accordance with the Company's Operating Manuals, standards and proceduresEnsuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For
Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environmentEvidence of bringing business awareness to decision making and understands the commercial drivers of the businessEvidence of setting an example for customer service and interaction 'on the floor'A relentless focus upon customer service standards with strong attention to detailSelf-aware and welcomes constructive feedbackCommitted to your own and other's developmentEvidence of being able to manage and drive new initiativesYou are driven by a need to deliver tangible results Applicants must be 18+
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