Deputy Director, Consumer Insights and Behavioural Science

The successful candidate will be responsible for providing the key link between Ofgem's consumer research and senior management, taking responsibility for ensuring the work is of the highest standard. You will provide and present compelling evidence to support Ofgem's decision-making, and the delivery of Ofgem's multi-year strategy. You will also lead the Insight Group within Ofgem that draws together consumer insight from across directorates and identifies opportunities to fill evidence gaps.You may have to defend Ofgem's consumer analysis in adversarial settings, and will have the ability to represent Ofgem with senior leaders within industry and showcase Ofgem's work within the research profession and build Ofgem's reputation as a leader across your areas of work.You will lead the research profession and ensure that Ofgem research professionals get appropriate training and development. You will be committed to continuing with your own development and learning, and ensuring that Ofgem remains at the cutting edge of regulation.Person specificationLeadership of a large and growing team of research experts, managing and co-ordinating successful outcomes across Ofgem. Specifically:
Provide quality advice and evidence on consumer behaviour to GEMA, Executive Committees and other Ofgem decision makers as appropriate
Lead Ofgem's Consumer Insights and Behavioural Science portfolio, inspiring and supporting the teams, and shaping their work programmes to maximise value, deploying resource flexibly to provide quality analysis and insight in support of Ofgem's highest priorities
Work collaboratively with colleagues across Ofgem to ensure coherent and consistent understanding of consumers, including those making policy decision and also in supporting effective communication of information by Ofgem to consumers.
Lead and develop the Research Profession within Ofgem, working with the Analysis Professions Lead to develop and support research professionals within Ofgem, ensuring effective training programmes and career development is in place
To develop, manage and maintain effective relationships with stakeholders, specifically peers in relevant Government departments, regulators and the sector, and represent Ofgem externally as an effective ambassador for Ofgem.
More information about the role and the application process can be found in the candidate information pack and role profile below.Behaviours We'll assess you against these behaviours during the selection process:
Leadership
Communicating and Influencing
Working Together
Delivering at Pace
Technical skills We'll assess you against these technical skills during the selection process:
Please refer to the Candidate Pack and Role Profile attached for full details.
Benefits Alongside your salary of £85,000, OFGEM contributes £20,250 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.Things you need to know Selection process detailsThis vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word 'personal statement' explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role. Please ensure you demonstrate clearly, within your supporting statement, how you meet the essential and desirable skills and capabilities listed in the role profile.Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 4 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
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