Department Manager, Brent Cross

Overview
Reference
4410281
Salary
Up to £37k
Job Location
- United Kingdom -- England -- Greater London -- Barnet
Job Type
Permanent
Posted
19 May 2023
It may be almost unknown in the UK,but Reserved is part of LPP, one of the fastest growing fashion chains in Europe. Since opening the first Reserved store in 1998, the group has expanded into 18 countries via six chains; from the more upmarket Mohito to youth brand Cropp and ever expanding Sinsay.
ACCOUNTABILITIES
Takes full ownership of their department and its commercial and operational success.
Fully understands company rules and procedures, making sure that all team members follow accordingly.
Understands the customer profile for the store and in particular their department and makes sound commercial decisions to profit the store turnover.
Logs and memorises department performance, whilst influencing positive change and also delivering feedback at market level when needed.
Takes the lead and allocates the correct tools and structure for their department in order to drive productivity.
Always monitors customer service and feedback - working actively with the store team to make regular improvements by driving their senior managers' customer service vision.
Assesses store operations and procedures and provides productive suggestions of improvement.
Leads by example with both customer service and operational tasks, takes ownership of the running of said tasks and ensures that the team is highly driven to follow all rules and service instructions as per market standard.
Makes sure brand knowledge is spread and used throughout the entire team.
Manages the visual aspect of the department by working closely with both senior store management and the store visual merchandising team to keep the department on trend, on brand and relevant to market and customer profile.
Drives the recruitment, induction, training and development module for their team. Making sure that all HR policies and procedures are followed fully by all team members including supervisors.
Partners with senior store management and HR advisor on all store issues and tracks all HR information in store at all times.
Follows the disciplinary rules and procedures fully and leads by example in this field at all times; highlighting any issues and/or causes for concern to senior store management team and HR advisor.
Utilises the store hours budget, provided by the RSM, and works with senior management to ensure the store has the right staff in at the right time to accommodate the trading pattern of the store.
Works with the entire management team and HR advisor to identify both strong and weak performers in the team enabling growth to happen in the company and ensures weaker team members are managed accordingly.
Develops a team with a high achievement environment where there are clear SMART goals set daily, weekly, monthly, quarterly etc. that are consistently reviewed to drive high performance.
Leads, inspires and motivates the team to hit store and individual targets.
Drives the team to be self-motivated and use initiative, encouraging independent working.
Manages loss prevention in the store working closely with senior store management, stockroom manager, Retail Operations Manager and Security Team in store identifying risks and also making sure all loss prevention procedures are followed fully, investigating any issues and/or concerns when needed.
Gives feedback on operational performance making suggestions for improvement on systems and processes during weekly catch ups with senior store management and Retail Operations Manager.
Works with fellow managers to openly discuss issues and ideas to improve working practises in store, feeding information back to senior store management and the Retail Operations Manager when and where needed.
Always wants to learn new information in order to improve their personal development.
Works closely with external business partners such as security, cleaning and a maintenance teams, providing feedback to senior store management team.
Ensures health and safety checks and management for the entire store. Making sure everything is in line with UK law and reporting any issues to the relevant department and Retail Operations Manager, not forgetting to keep senior store management in the loop.