Defects Inspector

Our client is seeking to hire a Defects Inspector on an interim basis to support the onboarding of acquisition properties.Client DetailsOur client is a leading Housing Association based in North West London.DescriptionThe key responsibilities:· Review and triage defects reported by customers to determine the best route of resolution either through repairs service. · Maintain records of reported defects to ensure they have been resolved satisfactorily inline with both external and internal SLA's.· Work closely with the Defects Coordinator to offer technical advice, guidance, and support when communicating defects and action plans with repairs service, and customers.· Work with customers to obtain further details for reported defects and repairs so these can be triaged correctly.· Support customers to understand their new home and the equipment in it, through way of home demonstrations and easy to follow step by step guides.· Manage the day-to-day performance and relationships with operational team, customer service team, and sub-contractors to ensure defects are completed efficiently and satisfactorily for customers.ProfileThe successful candidate:Experience and knowledge working with new build propertiesStrong ability to manage relationships with external stakeholders, including the developerTechnical knowledge and experience managing and resolving defects within new build propertiesExperience reviewing and auditing O&M/H&S filesBasic technical understanding of Mechanical and Electrical equipment, passive and active fire safety systems, MVHR and HIU'sAn understanding of the Building Safety Act 2022Experience using asset management portals such as Connect, QL, PIMMs and HiltiA good understanding of the development process and how new homes are constructedJob OfferWhat is on offer?9 Month Contract£40,583 salaryHybrid working25 days + bank holidays annual leaveBuy/Sell up to 5 days of annual leave per yearImmediate start
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