Debt Review Case Manager

Role: Debt Review Advisor
Salary: �25,000.00
Office Based Role
Location: Lincolnshire
CCA are delighted to be working with one of the largest debt management companies in the UK. They offer a wide variety of debt solutions and support for clients in financial difficulty. Our Client also work closely with creditors, employees and the advice sector helping people to access free and regulated debt advice.
We are on the look out for a Debt Review Advisor to join this growing business, We are looking for someone who has worked in a regulated environment and has a passion for people, looking after their needs and to interact with people in a caring and open manner.
Debt Review Advisors are expected to be the best they can be in order to deliver better results - for themselves, their team, the function, and the business as a whole.
All Debt Review Advisors are expected to engage with this ethos and represent the business professionally and to the best of their ability to their internal and external audiences.
This role would be talking to customers on the phone who are wanting to review their Debt Recovery plans, the responsibilities of the Debt Review Advisor would be -

• Communicating with clients/creditors,
• Be able to work towards KPI's in a competitive team environment.
• Establishing the facts of their situation and utilising the tools available creating a record of their circumstances including, where appropriate, a clear statement of income and expenditure
• Agreeing appropriate solutions to the situations presented
• Presenting the clearest possible instruction to the next area in the service chain as to the solution agreed
• Sustaining the client through the journey of establishing the appropriate outcome and clearly communicating the requirements necessary to complete that journey including the collection of 3rd party evidence.
• Producing and checking appropriate documentation, presenting proposals to clients and creditors for approval
• Completing appropriate system records, processing case admin, customer documentation and communication and establishing ongoing plan payment collection

The Ideal candidate would have Customer Service experience working in a role where customer care and the customer journey is of the highest priority. Someone who has attention to detail when creating and writing reports.
If this is the role for you, and you would like to join a company with amazing benefits then please apply today.
Please note that this is a office based role, however after the first 6 months it would be a hybrid working role with the salary rising to �28,000.00