Dealing Services Team Leader

At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them.Do you have a passion for trading and investing? Could you be our next Dealing Services Team Leader?An exciting opportunity has arisen for an ambitious individual to lead our Dealing Services Team. The successful candidate will provide leadership and direction to their teams, ensuring we achieve specific team objectives, and, above all, deliver an excellent customer experience.Key responsibilities:Manage inbound telephony for AJ Bell productsEnsure all complaints are communicated in line with the agreed processesEnsure FCA regulations are complied with at all timesEnsure internal and group service level agreements (SLAs) are met in fullInvestigate and resolve queries / issues by liaising with areas of the business ensuring standards and timelines are metProduce and deliver monthly MI to track service levelsManage and develop staff to ensure consistent quality of client serviceRequired experience/skills:Experience within an equity and collectives trading environmentYou will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalentincluding Maths and EnglishKnowledge of shares and unit trustsSpecific technical working knowledge of a telephony contact centre environmentSound knowledge of telephony services, call management and service level environmentsExcellent oral and written communicationsExperience in the leadership and development of othersProblem solving and decision making skillsStrong organisational and prioritisation skillsAbout us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have 491,000 customers using our award-winning platform propositions to manage assets totalling more than £76.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.There is an active programme of social events throughout the year, which are open to all employees.In return we will provide all the training and support you need to develop within your role.What we offer:Generous holiday allowance of 26days, increasing up to 31days with service, plus bank holidaysCasual dress codeDiscretionary bi-annual bonusContributory pension schemeBuy as you earn share schemeEnhanced maternity/paternity scheme from day oneBike loanSeason ticket loan portalDiscounted PMI and DentalOn-site gym and personal trainer led classesFree social events and moreAJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
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