Customer support specialist

Mayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products.This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in customer service settings is a plus.
Your responsibilities will include:
Delivering world-class customer service that delights users by capably responding to inquiries and concernsover phone, chat, and email
Documenting customer information with precision and confidentiality
Building meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needs
Enabling our customers to get the most from our online platform and product
Meeting and exceeding quality and productivity goals while complying with all regulatory requirements
Managing other related activities, such as complaints and escalations
Identifying and driving improvements to internal processes, measurement tools, and customer service culture
You may be a good fit if you:
Have a bachelor's degree or at least three years of experience in a relevant industry (e.g., banking, investment)
Are a relationship builderwith a passion for delivering exceptional service
Have excellent verbal, written, and interpersonal communication skills
Have strong customer service skills and the ability to de-escalate situations
Are self-confident, optimistic, and supportive in a team environment
Are critical, analytical, and enjoy thinking two steps ahead when problem solving
Possess exceptional time management, organizational, and active listening skills
You might also:
Have a background in banking or investment/a familiarity with banking and investment principles
Have experience working with business owners/founders of companies
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