Customer Support Specialist

SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:Generous Annual Leave allowance (increasing with service) plus bank holidays.An additional day off for your birthdayDiscounted Gym MembershipAccess to electric vehicle leasing scheme (subject to eligibility criteria)Enhanced maternity/paternity and adoption pay.Length of Service AwardsJob DescriptionJob Title:Customer Support SpecialistJob Type: 6months temporary contractHours:part time hours 22.5 hours per week :Monday to Wednesday - 9.00 am-5.30pmKey AccountabilitiesAdhere to the Customer Service StandardsWork towards agreed team KPIsRecord all customer activity in our LIMs/Q Pulse databaseLog any non-conformances or customer complaints using Q-pulse.Assisting in the management of the company’s LIMS system and amendments thereto, liaising with the company’s systems’ provider (AIS) as requiredAll aspects associated with the prompt and effective reporting of results to clients via LIMS (incl labPortal and GOLD reporting software)Setting up and configuring new customers on the labPortal websiteChase PO requirements and ensure PO are entered into the system when requiredBuild, develop and manage mutually beneficial long term relationships with customers.Establish and understand customer requirements in order to support them through the customer journey.To be a voice of the customer to best ensure that our products and services meet customer requirementsQualificationsMinimum of HND or equivalent experienceExperience of data systemsRelevant experience in a similar roleExperience of AIS LIMS is advantageousAdditional InformationSGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
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