Customer Support & Sales Advisor

Are you a confident individual who can proactively manage customer’s issues and promote our products and services? We are recruiting Customer Support & Sales Advisor to deliver the highest standard of customer excellence and sales support to our NHS clients. This is a fantastic opportunity for someone who enjoys building relationships, achieving targets and working in a fast-paced environment where no two days are the same. We offer a pay and progression scheme from day one, Monday – Friday working hours, a competitive benefits package and a collaborative team environment.
Duties & Responsibilities
Provide excellent customer service by interacting with customers, and answering customer enquiries across a variety of platforms; such as inbound calls, email, web chat etc. Effectively handlingcustomer complaints and escalations.
Process all customer orders, adhering to policies surrounding the prescription of medicine and GDPR regulations
Proactively maximise opportunities to sell by upselling, cross-selling or growing account spending by increasing sales at every opportunity.
Providing support and working closely with the Company’s Field base Sales Representatives and satellite Sales teams across the DD family.
Work towards the departmental KPIs surrounding productivity, response times and compliance with quality standards set.
Support back office administrative tasks where necessary and continue to develop product and systems knowledge.
What we offer
Annual bonus, based on company performance
The opportunity to complete the Level 1 BDIA course, which gives you an insight into the basics of dentistry, dental equipment and dental teams.
Discount portal including gym memberships, shopping and days out
Company pension with Aviva and access to a Virtual GP Service
Company sick pay, life assurance, and enhanced maternity/paternity pay
Eye test vouchers and access to an Employee Assistance Programme
Enhanced holiday entitlement – 33 days in total, including Bank Holidays
Who are DD?
DD offers specialist products, equipment and support services to the dental and Aesthetics markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment and service solutions. The contact centre department isfull of energy, with a passion for what they do, so it’s key that you’re enthusiastic, driven and keen to be part of a collaborative team.
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