Customer Support Representative

Client Support Representative

£12.50 Per Hour

Doncaster

Temporary

Our client is looking for a Client Support Representative to support them during a busy period.

The vacancy is based in Doncaster and will be for 2 – 4 weeks.

This is an immediate start for the right person.

Duties include.

• Ensure that new applications are processed.
• To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries.
• Take ownership and responsibility when handling customer enquires via inbound or outbound calls and other communication mediums, investigating and responding to queries and calls proactively and efficiently.
• Working closely with other departments to ensure clients pass through the transfer process with fluidity.
• Regularly updating clients with regards to their applications
• Contacting clients to retrieve any required information and to answer any queries they may have.
• Maintaining up to date client records on the business database
• Dealing with confidential information

Requirements

• Confident Telephone Manner
• Ability to call customers to update them on the progress of an application.
• Respond to inbound calls efficiently and politely.
• General Administration updating the CRM system.
• Must have excellent Customer Service Skills
• Computer Literate
• Confidential when handling customer information

Hours of Work 9am - 5.30pm Monday – Friday (40 Hours per week)

Customer Service is a vacancy that sits within the commercial division in Venatu Recruitment Group.  If you are currently seeking a temporary vacancy and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail.

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