Customer Support Executive

Do you enjoy processes and building customer rapport?Our client, a well-established leading manufacturing company, are seeking a Customer Support Executive to join their growing team. The successful candidate will have excellent customer service skills and will be able to speak confidently to customers/clients on all levels.The candidate will help internal and external customers with resolving complaints and queries, give customers information about products and services, take orders and process returns. General and Task Management Making outbound calls for various purposes-To coordinate and check the delivery status of orderTo coordinate with trade network/ partners for order, stock, complaints, payments.To accounts/logistics overseas team for payment, orders, invoices, ageing report, statements, invoice and stockTo UK sales team for orders, enquiries, leads, complaints, and paymentsTo coordinate with trade partner and customer and engage in new partnership engagement or business generation processFrom trade partners for service, complaints, stock, enquiries, leads, PODFrom existing trade partners and customer for service and new order related queriesFrom sales managers for order update, payments, anything related to operationsFrom accounts/logistics overseas team for coordination related to orders and paymentsTaking care of various administrative activities-Processing of new ordersSending reminder email, implementing debtor management to inform trade partners for payments and duesSending invoices for delivered ordersManaging customer data bank based on enquiries data, exhibition’s data and share it with sales team for efficient conversionImplementation of company’s credit approval process for the trade partners Self-Management Employee should be balanced and confident. Should be logical and experiencedShould be focused and productiveTeam player and positive mindsetShould be consistent and task oriented having self-awareness, resilience, optimistic and open to changeShows moral courage, openness and honesty and has a collaborative approach when dealing with others Skills and attributes Able to work well as part of a teamAbility to work accurately and methodicallyGood numeracy and IT skillsAbility to plan and organise workAbility to accurately complete paperwork and count stock itemsFlexible approach to duties and tasksGood understanding of customer deliverables and the impact of failure / cost of poor qualityJob Information
Job Reference:
SG/3123_1679408829
Salary From:
£25000
Salary To:
£35000
Job Industries:
Call Centre and Customer Service
Job Locations:
West Bromwich, West Midlands
Job Types:
Permanent
Job Skills:
Customer Service, Administration, Customer Support
Apply for this Job
Name
*
Please enter your full name.
Email
*
Enter a valid email address. Add your cover letter for supporting information here.
Upload a CV
*
Upload your CV to accompany your application for this job.
Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy
*
#J-18808-Ljbffr