Customer Support Engineer

1 week ago
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This range is provided by RedTech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or an experienced support professional, to join a market-leading disruptive software technology firm in London working as a Customer Support Engineer. Offering excellent training, career progression, and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. On a daily basis, you will be working as the first response to customer issues, triaging problems, and liaising with the technical teams through to resolution.Location: Central London- 3 days in office / 2 days remoteSalary: £28,000 - £32,000 + healthcare, pension etc.Requirements for Customer Support Engineer:A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related disciplineAt least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).Basic scripting knowledge in Python or Bash beneficialYou really care about the customer experience and have experience to prove this (can be from summer job, internship etc).A motivated self-starter with a problem-solving attitudeStrong aptitude for picking up technologiesAbility to work with autonomy and as part of a teamGreat communication skills with fluent spoken and written EnglishResponsibilities for Customer Support EngineerYou will initially be fully trained on the machine learning platform to understand the intricacies of the productYou will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)Manage customer issues from initial report through to resolutionBasic troubleshooting, and escalation of issues to the tech teamGive an excellent customer experience throughout the resolution processWhat this offersWorking for an industry-leading software company who has a fantastic track record of successfully hiring and training graduatesAn exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing companyA good remuneration and benefits packageApplicationsIf you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link.We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).Keywords: Technical Support, Product Support, Customer, Client, Requirement gathering, Project management, machine-learning, Information Technology, Technical Support Specialist, Software Support Engineer, Customer Support Engineer, Application Support Analyst, Help Desk Engineer, IT Support Engineer, Systems Support Specialist, Software Solutions Engineer, Product Support Specialist, Client Services Engineer software development, artificial intelligence, mathematics, physics, chemistry, engineering, Python, Java, C++, JavaScript, Bash, 1st line, first line, junior, trainee, graduateRedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at RedTech Recruitment by 2xGet notified about new
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