Customer Support Engineer

This role as a Customer Support Engineer offers an exciting opportunity to provide technical support within the industrial/manufacturing sector in Newport. The ideal candidate should be skilled in problem-solving, customer service, and have an excellent understanding of engineering principles. Client Details Our client is a prominent player in the industrial/manufacturing industry, boasting a sizeable workforce dedicated to delivering top-notch engineering solutions. They are renowned for their commitment to innovation, quality, and customer satisfaction. Based in Cwmbran and Newport, they provide an engaging and supportive work environment. Description
Provide exceptional technical support to customersTroubleshoot and resolve customer issues effectivelyCollaborate with the engineering team to improve product designMaintain up-to-date knowledge of industry trends and advancementsAssist in the development of technical manuals and guidelinesEnsure customer satisfaction and build strong customer relationshipsContribute to team goals and support colleaguesAdhere to safety and quality standards Profile A successful Customer Support Engineer should have:
Experienced user of Catia V5 - DesirableExperienced user of Catia V4 - DesirableMechanical or Electrical Engineering qualification - DesirableAbility to solve technical engineering issues 'on' and 'off' site - EssentialGood understanding of manufacturing processes, techniques and design for manufacture and assembly - EssentialFull UK driving licence and valid passport essential as travel will be required - EssentialAbility and flexibility to travel nationally and internationally (when required) - EssentialWorking knowledge of SSGB seating products - EssentialExperience of Engineering data requirements - EssentialUnderstanding and awareness of aircraft interior certification - EssentialUser of Baan - Desirable Job Offer
A competitive salary in the range of GBP34,000-GBP38,000 per yearA supportive and engaging work environmentOpportunities for professional growth within the industrial/manufacturing industry If you're a customer-focused individual with a flair for engineering, we encourage you to apply for the Customer Support Engineer role.
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