Customer Support Engineer

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Customer Support Engineer
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remote type
Remote
locations
Home Working, GB
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
13162
Job Title: Customer Support EngineerLocation: Home
Based/Leicester/Northampton
M1 areaAre you able to Install, repair and maintain our complex Market leading instrumentation across the UK? Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!In this role you will be responsible for travelling to customer sites installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.What are your responsibilities?Provide onsite and remote support across the UK which includes on-site installation, validations, preventative maintenance and system repairs.Use your logical problem-solving skills to solve complex problems.Train our customer to use our instruments in a safe and effective manner.Communicate with all parts of the business to ensure customer satisfaction, maintains our Net Promoter Score.Grow knowledge and experience on a variety of equipment through your career.Provide periodic weekend support for critical sites.Provide timely and accurate reports (Service reports, Validation reports, expenses etc)What do you need to be successful in this role?You need to be able to grow your knowledge, using practical skillsQualifications in Electronics, Chemistry to HND or equivalent levelA strong team player, Self-motivated with good communication and organisational skills, who can work independently at customer sitesDemonstrable experience of working on customer sites.A passion and drive to provide the highest level of customer satisfactionA flexible and reliable attitudeCommercially astute.Driving licenceAnalytical trouble shooting and problem-solving skills.Great to have?Experience of working with X-Ray based scientific instrumentation is an advantage.Well Developed problem solving and troubleshooting skillsWork will with all types of people, from Professors to Directors and Support staff and Colleagues.When you join?Your career will take off with a comprehensive induction programme. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.We value entrepreneurship and commitment by offering real career possibilities.You become part of a growing company where you can shape the future of our work processes.YES, I WANT THIS JOB!Please APPLY NOW to submit your CV and cover letter.#LI-TG1
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Customer Support Engineer
locations
Home Working, GB
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Customer Service Engineer
locations
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time type
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posted on
Posted 3 Days Ago
About UsWe are Malvern Panalytical.
We're BIG on small.
We are here to unleash the power of very small things, to make big things happen. Our technologies enable our customers to create a better world.
Improving everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
They value us not only for the power of our solutions, but also for the depth of our expertise, collaboration and integrity. We are a globally diverse mix of visionary thinkers, creative problem-solvers, and detail-loving geeks.
United by knowing that when you can make the invisible visible, you make the impossible possible. Our ValuesValue beyond measure. We are a diverse team from all over the world: scientists and engineers. Thinkers and doers. Big picture visionaries and detail-loving geeks. We’re all different – though together, we share common values that guide us every day.
Our values help shape our high-performing culture and hold each other to high standards in everything we do.
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