Customer Support Engineer

The Customer Support / Service Engineer will support the company's products in the field and to commission systems worldwide as required. The role will suit a candidate with strong technical ability, who is comfortable with customer-facing responsibility and who is also able to gain a detailed technical understanding of the company's products.The role involves travel, potentially at short notice, with trips being typically 1 - 2 weeks in duration (longer trips may sometimes be necessary)Field based commissioning and service activities will make up approximately 25% of the role, with the remaining time spent working from the office.The work will include visits to new and existing customers to commission new systems, carrying out service activities and delivering system training.The office-based portion of the role will involve providing support to customers and updating technical and procedural documentation.Carrying out the role will demand organisation, resourcefulness, and flexibility.To be successful in this role of Customer Support / Service Engineer we would love to speak to anyone who has experience of:HNC or above in Electrical / Electronic or Mechanical engineering is highly desired, although experience in a similar role will be considered.Previous experience in international servicing and commissioning activities. Preferably in an industrial environment.Commissioning activities may sometimes require working at height and the successful candidate must be comfortable with this.A background that demonstrates broad technical knowledge and experience and an ability to carry out logical fault diagnosis of electro-mechanical systems.ACS are recruiting for a Customer Support / Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Customer Support / Service Engineer, please submit your CV including an outline of your experience as a Customer Support / Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Customer Support / Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support / Service Engineer role you desire
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