Customer Support Assistant

We have an exciting opportunity for a Customer Service Assistant to join an upbeat and fast-growing team. They are looking for a professional yet friendly individual to join their busy office in Ringwood to provide excellent customer service and be first point of contact for all customers and engineers.

• Full time / Permanent
• Monday - Friday
• �30,000
• 28 days paid holiday
• Company events
• Pension scheme
• Fun and Friendly office environment
• Free parking onsite
• Career progression opportunities

Responsibilities:

• Being a point of contact with all inbound calls coming into the office.
• Spot check all completed works to ensure a high standard.
• Audit all invoices and close downs on Simpro (software)
• Manage google calendars for all engineers.
• Add completed works to inspection board.
• Add jobs and allocate to each engineer.
• Physically allocate jobs to Business Management Software (Asana).
• Daily �0 report.
• All close downs and general administration

What we require from you:

• Experience working in a drainage or plumbing industry would be beneficial
• Have excellent communication and phone handling skills.
• Proficient in using excel, word, PDFs, CRM systems etc.
• Previous experience in a similar customer service role.
• Be able to interact with customers in a professional, calm and compassionate manner.
• Adept to multitasking and working independently in a past faced environment.

INDCP