We have an exciting opportunity for a Customer Service Assistant to join an upbeat and fast-growing team. They are looking for a professional yet friendly individual to join their busy office in Ringwood to provide excellent customer service and be first point of contact for all customers and engineers.
- Full time / Permanent
- Monday - Friday
- �30,000
- 28 days paid holiday
- Company events
- Pension scheme
- Fun and Friendly office environment
- Free parking onsite
- Career progression opportunities
Responsibilities:
- Being a point of contact with all inbound calls coming into the office.
- Spot check all completed works to ensure a high standard.
- Audit all invoices and close downs on Simpro (software)
- Manage google calendars for all engineers.
- Add completed works to inspection board.
- Add jobs and allocate to each engineer.
- Physically allocate jobs to Business Management Software (Asana).
- Daily �0 report.
- All close downs and general administration
What we require from you:
- Experience working in a drainage or plumbing industry would be beneficial
- Have excellent communication and phone handling skills.
- Proficient in using excel, word, PDFs, CRM systems etc.
- Previous experience in a similar customer service role.
- Be able to interact with customers in a professional, calm and compassionate manner.
- Adept to multitasking and working independently in a past faced environment.
INDCP