Customer Support Advisor

About The RoleJoin TC Facilities Management as a Customer Support Advisor and become the go-to problem solver for ensuring smooth operations and exceptional service delivery.
This is a Monday to Friday role 37.5 hours per week, working 3 days from the office and 2 days at home.
Job Purpose
To provide a dedicated divisional business support giving a speedy, accurate and efficient response to all questions / queries raised by our colleagues and customers, and also to fully support our operational teams with their workforce planning needs.
Responsibilities:
To demonstrate the TC values and lead by example at all times.
The role involves all aspects of contract support and some helpdesk duties.
To have a full understanding of the division day to day operations and to be involved in team meetings.
To work with systems that supports the business, providing assistance to ensuring the accuracy of colleagues pay and efficiency of data and communication.
Analyse data from reports and BI tools and proactively inform Managers and Directors.
To help manage the weekly/yearly delivery schedule of our teams, and work with the team on short and long-term team planning.
Answering the phone and dealing with all related enquiries – ensuring the issue is seen through to resolution.
Dealing with Customer/colleagues’ emails and replying in a timely manner, again seeing any issues through to resolution.
Be the liaison between the operations and support office teams, having a good solid understanding of the systems we use for each department to be able to close queries quickly and provide an efficient service.
Arranging meetings on and off site, manage all meeting rooms and offices allocated for ad-hoc use.
The ability to raise Purchase Orders and GRN Orders to confirm deliveries.
Ordering internal stock as and when required
To organise hotel’s and travel arrangements for colleagues.
Preparing incoming and outgoing mail for distribution.
The ability and enthusiasm to learn, be flexible and adaptable to changing processes.
Be able to handle working in a fast-paced environment.
Excellent attention to detail.
To build positive relationships with the colleagues/client in order to effectively resolve any issues for all concerned.
General Administration duties as and when required.
Manage and administrate the Holiday calendar for the Support Team.
To manage all Support teams 1st line calls.
To champion and lead project work for the business as required.
To promote a culture of recognising and valuing diversity.
Role Requirements:
Proven experience of building positive working relationships
High Level of IT systems and software
Previous experience in a contract support function would be desirable
Understanding of and experience in Helpdesk functions
Benefits:
Wagestream
Perkbox
About Us
A little about us:
A family-owned business, founded in 1962
Employing over 4,000 colleagues
Currently sit within the top 2% of all cleaning and security providers
Our services include Cleaning, Security, Specialist, and FM services
Passionate about delivering a personable and reliable service
We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you
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