Customer Support Advisor

Location: Office based during training and then HybridHours: 35 per week, Monday to FridayContract: Permanent We're looking for 3 Customer Support Advisors to join our Operations team on a full time, permanent basis. Are you a caring individual with a passion and commitment to delivering great customer service? If so we'd love to hear from you!As a Customer Support Advisor, you'll take calls and emails from customers and our funeral director partners and do your best to help the person at the other end of the line. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.From day one, we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day. We are regulated by the Financial Conduct Authority, but you don’t need to have experience of working in financial services. You just need to have a passion for helping people, empathy to put yourself in the customer’s shoes, good administrative skills and a commitment to do the best for your customer.Why work for us?At Golden Charter, employee wellbeing is high on our people agenda and we understand the importance of work life balance. We operate a hybrid model of working along with a range of flexible working patterns, including a 9-day fortnight whereby you have every second Monday or Friday off in addition to your normal weekend. And we don’t work weekends or evenings! Our offices are in Bearsden, on the outskirts of Glasgow. We have onsite parking and have great links to public transport nearby.Along with flexible working, we also offer a great benefits package, which includes:Flexible benefits allowance Life Assurance (4 x annual salary)Generous annual leave entitlement of 25 days plus bank holidaysHealth Cash PlanEmployee Assistance ProgrammeAccess to mental health first aidAccess to a retail discount website Social eventsGreat learning and development opportunitiesAn FCA regulated company with over 30 years’ experience in the funeral planning industry; Golden Charter is one of the UK’s leading funeral plan providers. We help people plan their funeral to make a difficult time easier for everyone. We work with over 2,900 branches of independent funeral directors, offering more choice than any other provider. We have around 200 staff working throughout the country, with our head office based in Glasgow.
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