Would you like to work in a blended role in customer services? With 3 days at home and two in office? Do you have a high attention to detail and enjoy reading and checking data and giving high levels of customer service? Do you have previous experience in an office in a customer service environment? Join our client as a Customer Support Advisor and enjoy a great array of benefits.
As Customer Support Advisor you will:
- Build strong relationships with customers by offering support and advice
- Explain the benefits to the customers to help them with their registration for the first time
- Accurately log and maintain records of customer contact, activity and outcomes on the CRM system
- Provide accurate and clear information
- Be first line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
- Deal with arounbd 30 cases a day
- Speak with customers regarding payment of their subscription fee as a new or renewing customer
- Actively participate in team meetings to share and exchange information
As Customer Support Advisor you will have:
- Previous experience in a customer service environment
- Working knowledge of data management and data analysis
- Demonstrable experience of process improvement
- Education to degree level (or equivalent)
- Highest accuracy and attention to detail
- Strong organisational skills
- Detailed working knowledge of Excel to Intermediate or Advanced level
- Good knowledge of other MS Office applications
- Articulate with a confident telephone manner
- Strong communicator with good interpersonal skills
- Commitment to provide excellent customer service at all times
- A flexible approach
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.