Customer Support Advisor - French And Spanish Speaking

Job Title: French and Spanish Customer Support AdvisorDepartment: Customer SupportReporting to: France / Spain Commercial ManagerPosition Type: Permanent/Full-timeHours of Work: 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm)Salary: Up to £25,000 + bonus + commission on up sellsLocation: Carrington, Greater ManchesterKey Responsibilities:Offer guidance and assistance to customers regarding our products and services.Coordinate the production and dispatch of appropriate samples.Maintain polite and effective communication with customers via phone and email.Accurately process orders and issue order acknowledgements.Generate job sheets, cutting lists, and dispatch lists using our computer systems.Organise paperwork for invoicing and prepare cost estimates and quotes for customers.Assist in marketing efforts through translating blog posts and mailers.Liaise with freight companies and resolve customer issues.Make up-selling efforts and follow-up sales calls to support internal sales initiatives.Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries.Ensure continuous learning about company products and services and staying updated on changes.Meet training objectives and develop strong communication channels with both internal and externalcustomers.Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers.Handle customer complaints effectively.Create written materials for customers utilising our computer software programme.Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.Qualifications and Skills:At least one year of prior experience in an office based customer support role.Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.Experience in or a strong interest in working in a manufacturing setting.Proactive problem solver with a track record of achieving results and managing follow-ups independently.Confident decision-maker with strong interpersonal skills.Comfortable using computers, including email and proprietary software.Strong verbal and written communication abilities.Able to thrive in a fast-paced environment.Excellent numeracy and literacy skills with meticulous attention to detail.Professional appearance and demeanour.Effective planner with strong organisational skills and the ability to multitask.Hands-on approach to tasks with a technical aptitude.Enthusiastic about learning and adapting to new challenges.Systematic problem-solving skills and a desire to understand product and procedural frameworks.Benefits and Perks:Opportunities for both internal and external training tailored to your roleQuarterly team lunches provided by the companyRecognition and awards for long-term serviceAccess to a workplace pension with contributions from both employer and employeeEarly Friday finishesAdditional days leave based on length of serviceAwards for Employee of the Month, Quarter, and YearDaily provision of fresh fruitSpecial birthdays recognitionOptions for private health care plansFree flu vaccinationsParticipation in a cycle to work schemeInvolvement in employee social activities through a dedicated committee #CPProffessionalThe Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace
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