Customer Support Administrator

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Support Administrator to join their customer services department. effectively managing the customer journey from a help point of view.Containing varied responsibilities for the hungry candidate to get stuck into this role also offers aHybrid working patternwith 3 days based within our client's beautiful retreat style offices.If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.This role is initially a temporary to permanent position for the right talent.Benefits our client offers permanent staff shows below:10% annual bonus schemeHybrid working pattern providing 3 days from home20 day annual leave entitlement with bank holidaysLife InsuranceFree onsite parkingCompany pension schemeJoining a fantastic company culture all working towards a joint goalThisCustomer Support Administratorrole will hold the below responsibilities:Managing customer relationships arranging quotes and relationship managementDeal with inbound customer enquiriesThe processing and action of work orders compiled by their clientsManaging a portfolio of clients requests and provide aftercareDealing with invoice queries and issuing customer invoicesGeneral administration dutiesHandling of complaints in accordance with the agreed escalation process.The ideal candidate for thisCustomer Support Administratorrole will hold the exposure and skillsets below:Previous exposure within an administrative or customer service role is essentialNaturally a confident communicator with the ability to build secure relationshipsA progressive and professional mindset with the want to growPrevious experience with invoicing or customer queries would be advantageousExcellent Attention to detailCompetent in Microsoft office and outlookAble to multitask and prioritise workloadFull UK Driving License
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