Customer Support Administrator

Our prestigious client is currently recruiting for a Customer Support Administrator to join their expanding team. The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end.

Working hours are Monday - Friday, 8:30AM - 5:30PM.

As the Customer Support Administrator, you will be responsible for:

• Providing customer service logging and tracking faults on Salesforce
• Co-ordinate engineer diaries effectively and efficiently
• Manage customer communications to arrange engineer breakdown and maintenance visits
• Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes
• Generate quotes and correspondence for supplies and maintenance contracts to customers
• Update Salesforce as required to support engineers and customers
• Manage customer queries, issues and problems effectively and efficiently
• Shipping parts and supplies to customers and engineers
• Assisting in warehouse with shipping machines and admin tasks
• Regularly update & maintain spreadsheets as required
• General Salesforce administration, including updating customer address, contact and phone number details
• Assist with logging and distributing all incoming sales enquiries and leads
• Assist as required with processing sales orders
• Arrange hotels and flights for engineers as required

The successful Customer Support Administrator will have the following related skills / experience:

• Must be pro-active and show ability to resolve issues and find solutions
• Good administration, numeracy, and literary skills with a keen eye for detail
• Experience of working within a customer services role
• Effective communication both oral and written
• Good understanding of UK geography and distribution of major towns and cities
• Full PC literacy on Microsoft software packages
• Salesforce and Sage experience preferable
• Must have a can-do attitude and be able to work as part of a team
• Driving license preferable

Benefits:

• Free Parking
• Pension
• Cycle to Work Scheme
• Large kitchen with sofa and TV
• Free tea and coffee

**Please note this position will be office based and parking is provided**