Customer Support Administrator

Job Title: Customer Support Administrator
Location: Ashford
Hours: Monday to Friday 09:00 - 17:00 (Office based)
Salary: �24,000 per annum

We are excited to be working with a fantastic family run business, they were established over 70 years ago and have established a great reputation in that time for delivering high quality products with an emphasis on excellent customer service.
Duties include:

• Processing customer orders over the phone and by email
• Supporting a team of Account managers
• Arranging for samples to be sent to customers
• Resolving queries, chasing couriers and making sure orders arrive on time
• Looking after a key group of clients to identify opportunities for up sell
• Other duties as assigned by the line manager

Skills/Experience required:

• Previous experience in a similar role is essential
• Excellent communication both written and verbal
• Able to work in as busy customer service team
• Great team player
• A good working knowledge of Microsoft applications (particularly Excel and Word) is essential and SAP experience would be an advantage