Customer Success Team Lead

Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start-up with offices in Ramat Gan, London, and Grand Rapids (MI).
At Oktopost we believe that a successful Customer Success team has multiple and meaningful value-driven relationships with every customer while creating bottom line impact on Marketing, and Sales teams’ KPIs. As the regional Customer Success Team Lead, you will be responsible for making sure the entire team is in tune with that goal. You will be managing a team of 4-7 Customer Success Managers in an expanding B2B marketplace. We are looking for a self-starting professional with managerial experience and a proven track record in B2B, SaaS, and Customer Success. The Team Lead position for the EMEA & APAC region will be based in Oktopost's London office and will report directly to the VP of Customer Success.
We expect our leaders to set high standards, provide clear direction, be data-driven, and inspire and engage teams. ResponsibilitiesLead the EMEA and APAC Customer Success ManagersMeet and exceed monthly, quarterly, and annual targets set by the organizationHelp develop and implement the Customer Success Strategy in your region throughout the full Customer JourneySupport the team by representing Oktopost as the leader with all customersDevelop individual and team weekly cadence with the Customer Success Managers in the regionMonthly regional churn and at risk analysis to the VP of Customer successLead the recruiting of new hires and onboarding them as the team growsExperienceBachelor's Degree in Marketing, Communications, Economics, or Business is preferredAt least 2 years of management experience in Customer Success or Account Management with proven records of growing an existing BoB and exceeding targetsAt least 5 years experience in Customer Success or Account Management in direct, B2B, SaaS productsExceptional verbal and written communicationStrong knowledge of Digital marketing - a plusExperience in working with Enterprise level clients
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