Customer Success/ Service Delivery Manager – Wales  - £80k

Customer Success/Service Delivery Manager – Wales - £80k
Managed Service Provider require an experienced Customer Success/Service Delivery Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey.
This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, along with developing and improving processes.
This is an opportunity to work with Technology SME’s and in an environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers please do apply!
Responsibilities of the Customer Success/Service Delivery Manager:
Onboarding customers to the MSP / Service
Continually improve the service
Set up new processes, updates and functions
Liaising with multiple stakeholders
Be the point of escalation for service issues
Requirements of the Customer Success/Service Delivery Manager:
Knowledge of service methodologies within IT or Technology
Communication, presentation & relationship building skills
Orientated and innovative thinker
Project Management experience
MSSP, IT, Technology or Cyber industry experience – highly desirable
For more information on this role apply on-line or reach out to Catherine Burn on #####.