Customer Success Manager

Customer Success Manager
Salary: £40,000 - £50,000
Location: Remote
An award-winning organisation, who utilise class leading methods and tech to deliver insights and research for global organisations, is now looking for a Customer Success Manager to join.
In this role you'll be the primary contact point for clients where you will be responsible for managing, onboarding, and supporting them on a daily basis, as well as working closely with other internal teams to ensure delivery of service.
This is a great opportunity to join a successful company that offers a collaborative and supportive working environment, generous salary / benefits package and career development opportunities.
Key Responsibilities:
Handling and management of existing client accounts, with a focus on retention and renewal
Working with wider research and operational teams to ensure timely and high-quality deliverables
Deliver revenue expansion from existing clients by fostering strong relationships and identifying opportunities for growth
Leading new client activities, establishing KPIs and planning strategy for long-term contracts
About You:
Ideally 5 + years in customer success or account management, with a proven understanding of research and insight, and how it can help companies make strategic/ critical business decisions
Strong client management skills and ability to develop effective working relationships
Experience and understanding of FMCG sector/clients is essential
Excited by the chance to work for a highly successful organisation that is delivering pioneering work for it’s clients and can offer clear career trajectory
Benefits:
Competitive salary & benefits including health plans
Generous holiday allowance
Remote working
Company social days
Structured learning and development