Customer Success Manager

Commercial and Core Clients Business – Customer Success & Implementation /
OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth.
OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration. OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth.
Our Mission
Our mission is to ‘To open up banking and payments for business globally, through a modular platform’. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible, and scalable platform. How will you add value to the OpenPayd journey?Maintaining a portfolio of existing or new corporate customersUpdating or amending the OpenPayd platform / back-office when requiredManaging the delivery of issues solved by the operations teamBuilding relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfactionEstablishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPaydInitiating and participating in account planning sessions with both internal teams and client's key stakeholdersCapturing new customer requirements in order to improve revenue and satisfactionMonitoring client communication channels and proactively assisting customersLiaising with other departments where appropriate to deliver end-to-end client successWorking alongside the Head of Customer Success and Head of revenue on customer success operational efficienciesDriving change through optimisations and CS team improvements projectsThe ideal candidate will have the following:Have at least 2 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers)Min 5 years experience within client facing role - operating with corporate clientsExperience working directly with customers from a variety of backgroundsProficiency in Microsoft OfficeProficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)Proficiency in CRMs – Salesforce preferablyA general understanding of Foreign ExchangeA general understanding of Bank Transfer / Fintech industryA willingness to engage with customers and to go above and beyond to deliverAbility to drive projects and lead operational efficiency through proposing new solutionsSelf-driven & motivated individualStrong understanding of Salesforce reporting and client managementExcellent communication skills able to handle challenging conversations and communicate persuasively at C-level We’d like you to take a read of our Talent Acquisition Privacy Notice
which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies:OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
#J-18808-Ljbffr