Customer Success Manager

Atarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much.After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution.What if people can just click any part of the website to leave a comment where the request is?That is how Atarim was born.Today we’re serving more than 7,000 teams that are collaborating with 190,000+ stakeholders and clients.We’re on a mission to help every digital team in the world increase productivity and efficiency through visual collaboration. Our clients include some of the largest creative agencies in the world as well as teams from leading brands, such as: Disney, GoDaddy, PlayStation, Starbucks and Microsoft to name a few.About Atarim:At Atarim, we’re pioneering new ways for web agencies and internal teams to collaborate seamlessly on web projects. Our SaaS platform is designed to enhance productivity and ensure successful project outcomes by streamlining communication and management processes. As we expand, we’re seeking a driven and innovative Customer Success Manager to join our team.Role Overview:As the first Customer Success Manager at Atarim, you will be instrumental in defining and shaping the function within the company. This role involves direct interaction with our B2B clients, primarily web agency owners, to ensure they receive the maximum value from our services. Your success will hinge on your ability to foster long-term relationships and implement strategies that not only retain customers but also expand our engagements with them.Responsibilities:Customer Relationship Management: Develop strong relationships with customers, becoming their trusted advisor and the main point of contact at Atarim. Understand their business goals and ensure alignment with our services.Strategic Onboarding: Create and implement an effective onboarding plan that caters to the needs of web agency owners, ensuring they are set up for success from the start.Feedback Loop Coordination: Serve as the link between customers and the internal teams. Gather and translate customer feedback into actionable insights for product development, marketing, and sales teams.Retention and Expansion: Implement strategies to maintain high retention rates and identify opportunities for account growth through upselling and cross-selling.Performance Metrics: Establish and monitor key performance indicators (KPIs) for customer success, including customer satisfaction, retention, and expansion metrics.Leadership: As the first Customer Success Manager, define best practices and processes for the function and prepare the department for scalable growth.Requirements:Proven experience in an Account Management or Customer Success role in a B2B SaaS environment, with a preference for candidates who have worked with web agency owners.Strong understanding of customer retention techniques and the challenges faced by web agencies.Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.Strategic thinker with a proactive approach to problem-solving.Experience in setting up and scaling customer success functions is highly desirable.Familiarity with CRM software.Competitive salary and performance incentives.Fully remote work environment, allowing for flexible work arrangements.Opportunity to be the pioneering leader in the customer success department.A dynamic and supportive team environment.Professional growth opportunities in a rapidly expanding technology company.Join Our Team:At Atarim, you’ll be part of a team that’s committed to redefining collaboration in the digital workspace. We are excited to welcome a visionary Customer Success Manager who is ready to take the lead and help shape the future of our customer engagements.Working remotely doesn't mean you're working alone.We operate as a team, even if we're spread out across the globe. Personal Growth What we do today is a stepping stone for what we will become in the future. We are here to help you reach your personal and professional goals. Unlimited Paid Holidays Most of the team have families and a flexible work environment allows for a healthy balance. Exciting Product and Mission We go deep and we run fast. That is bundled into a massive mission of transforming the way people collaborate online. We Work Hard We're a startup, and we're leading the sector of visual collaboration, through hard (but smart) work, we maintain our edge and win.We constantly learn and ask why. Our tools are at the cutting edge of communication and collaboration. We lead. Communicative We talk to our users on a daily basis and stay close to your needs and wants. 70%+ of all features are user requests. Hard Working A growing team of 10+ members is working extra hard, every day, to change the landscape of website delivery.This is not a "side hustle" product. We're focused on growing fast, supporting our users, and maintaining excellence.
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