Customer Success Manager

This role is remote but covering clients in the South/South West region.As a Customer Success Manager, your primary responsibility is to ensure the success and satisfaction of our customers by helping them to achieve their goals. You will build strong relationships with clients, understand their needs, and work with cross-functional teams to deliver solutions that meet and exceed their expectations. You will be the primary point of contact for customers and play a vital role in retaining and growing our customer base. Working closely with customers and Account Managers to deliver improvements, maximise contract performance and identify additional opportunities. Service Level Agreements and Key Performance Indicators must be maintained to a high standard within the customer’s fleet to avoid any contract breaches in line with this he Customer Success Manager is pivotal in driving improvements where needed by influencing key internal stake holders.
Location
South/South West
Job Summary
This role is remote but covering clients in the South/South West region.As a Customer Success Manager, your primary responsibility is to ensure the success and satisfaction of our customers by helping them to achieve their goals. You will build strong relationships with clients, understand their needs, and work with cross-functional teams to deliver solutions that meet and exceed their expectations. You will be the primary point of contact for customers and play a vital role in retaining and growing our customer base. Working closely with customers and Account Managers to deliver improvements, maximise contract performance and identify additional opportunities. Service Level Agreements and Key Performance Indicators must be maintained to a high standard within the customer’s fleet to avoid any contract breaches in line with this he Customer Success Manager is pivotal in driving improvements where needed by influencing key internal stake holders.
About us
Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
Experience and Skills Required
Proven experience in customer success, account management, or a related role. The ability to build rapport and strong relationships with customers. A customer-centric mindset with a strong commitment to customer satisfaction. Excellent communication (verbal and written) and interpersonal skills. Ability to identify customer issues and proactively find solutions. Proficiency in data analysis and the ability to use data to inform decisions. Goal-oriented with a track record of meeting and exceeding targets. The capacity to adapt to changing customer needs and new challenges. Familiarity with relevant software tools and a capacity to quickly learn new technology. High level of presentation skills and communication with a good understanding of service provision A comprehensive level of MS Excel knowledge to enable analysis of data and reporting Highly proficient in MS Office, specifically Word, PowerPoint and Excel Knowledge of ITILv4 Foundation would be advantageous
Benefits
Flexible working options33 days holiday including bank holidaysHoliday purchase schemeEnhanced family friendly benefits (maternity, adoption, paternity and IVF)2 paid days off per year for voluntary work to support our local communitiesPension schemeLife assurance 4 x salarySponsorship for professional development and membershipsEmployee Assistance Programme, including access to a virtual GP and financial wellbeing supportMental health first aider support programmeCycle2work schemeDiscounted Gym MembershipEye care voucher schemeFree flu vaccinationsEmployee social events and recognition activities throughout the yearHP Employee discount programmesMobile phone discountsWe are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options
Job Profile
Job Profile document
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