Customer Success Manager

About our client: our client is a startup saas platform that enables brands to connect through a digital marketplace.About the role:They are looking for an experienced Customer Success Manager to be a strategic partner to their clients. You’ll play a key role in ensuring that clients adopt the platform and be responsible for strategically driving value for our clients while promoting account expansion and retention. The Customer Success Manager will work collaboratively with the client and our Director of Customer Success to understand clients’ needs, discover opportunities, determine potential and develop strategic execution and expansion plans.Responsibilities:Manage a portfolio of accounts with a specific focus on superior customer satisfaction, owningthe renewal term and cross selling / up selling when appropriateDevelop and execute strategic client roadmaps with named accounts to ensure successfuladoption and continual engagement of the platformBuild and nurture close client relationships to drive account expansion and growth, in line withgoal of providing a return on client ROIFully responsible for driving the actions to deliver against organizational and Customer Successspecific individual KPIsMeet and exceed adoption and retention targets while maintaining an active pipelineCollaborate with Engineering, Design and Customer Success teams to translate client needs andtechnical challenges into business solutionsIdentify client goals and work closely with the Partnerships team to bring marketing campaignsto life on the platformQualifications:2-5 years of experience in a client-facing roleMust have experience working in a client-facing role at a B2B SaaS or technology companyDemonstrated success with strategy-based client management, with a particular focus onretention and account growthDetail-oriented and data-driven with the ability to use qualitative and quantitative insights indeveloping strategic client and business plansAbility to meet and exceed account retention quotasExcellent presentation and communication skills; comfortable with distilling seemingly complexinformation into clear and concise explanationsExceptionally organized and have the ability to manage evolving priorities and sales pipelineAn entrepreneurial, self-motivated and an ambitious mentality; adaptable to role extending pasttraditional functionsA strong work ethic, collaborative and flexible mentality with a hunger to learnWhy You’ll Love this JobThey work with smart, interesting people, and directly with entrepreneurs in our portfolio. If you love startups, and are keen to grow and develop your skills, all while working alongside amazing colleagues, we want to talk to you!They can promise:Our co-workers are a close-knit, intelligent, and motivated team.We care about you. We offer competitive health, dental, and vision insurance for employees and their dependents, including commuter and FSA pre-tax benefits.Unlimited PTO so you can take the time you need.Summer Fridays from July 4th Weekend to Labor Day each yearYou’ll love where you work. We have a bright and modern collaborative office space located in the heart of Soho, which we share with some of our exciting companies. We co-work with our portfolio companies and encourage cross-team learning.A vibrant and active culture including weekly catered lunches and breakfasts, happy hours, movie nights, sporting events, and a monthly book club.Apply For This Position Your Name (required)
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