Customer Success Manager

My client is a leading provider of digital transformation solutions into the public sector space. They are seeking a Customer Success Manager committed to cultivating lasting client relationships and driving satisfaction. Key Responsibilities:
Take ownership of designated clients, serving as their proactive advocate. Collaborate closely with sales pod and account managers to ensure client needs are met and revenue targets achieved. Lead efforts in customer retention, issue resolution, and identifying upselling/cross-selling opportunities. Conduct regular customer review meetings and benefits realisation sessions to track and communicate solution outcomes. Work with marketing to leverage client successes for case studies, testimonials, and PR initiatives.
Requirements:
Couple of years+ in customer success or account management or possibly even project management, within tech/digital sectors. Proficiency in CRM administration, preferably with Salesforce. Ability to build rapport across various levels of seniority and departments. Passion for leveraging technology to drive solutions and solve problems.
This role requires someone with a bit of sales ability, although this could be considered soft/relationship sales. It also requires someone with strong administrative skills who is super organised. There is scope to progress into an account manager in time within the business if desired. Location and Compensation: Hybrid role with three days in Woking, Surrey, and two days remote. GBP30,000 to GBP40,000, plus commission tied to performance metrics, circa GBP50,000-GBP60,000 with OTE.
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