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Customer Success Manager Trilogy (Remote)

Posted 12 days ago

  • London, Greater London
  • Any
  • External
  • Expired - 3 months ago
Customer Success Manager Trilogy (Remote)Customer Success Manager Trilogy | Crossover | UK Crossover is the world’s #1 source of full-time remotejobs. Our clients offer top-tier pay for top-tier talent. We’rerecruiting this role for our client, Trilogy. Have you got what ittakes?... Login to continue
Crossover is the world’s #1 source of full-time remotejobs. Our clients offer top-tier pay for top-tier talent. We’rerecruiting this role for our client, Trilogy. Have you got what ittakes?Do you pride yourself on your ability to innovate products according toyour customers’ needs? Trilogy is looking for someone like you tojoin our team and maximize customer success with our product suite.In this role, you will decode product usage trends, unearth customerpain points, and translate this wealth of information into actionableinsights, pinpointing critical areas for product enhancement. You willsteer our Customer Advisory Board (CAB), a forum you’ll mold into apowerhouse of strategic customer collaboration. By carefully selectingmembers who embody significant customer value, you’ll ensure the CABbecomes a fertile ground for groundbreaking ideas.Through this immersive cycle of engagement, your efforts will culminatein compelling success stories that not only highlight increased productadoption but also showcase the tangible benefits of our AI-enhancedsolutions in addressing user needs.If the idea of leading with customer empathy, powered by AI, to deliverproducts that truly resonate with users excites you, Trilogy is where youcan turn that vision into reality. Join us, and let’s set newbenchmarks in technology together!What You Will Be DoingRegularly interact with customers to gather feedback throughdiscussions and product usage observations.Identify and onboard high-value customers with a strong product fit toparticipate in the Customer Advisory Board.Synthesize feedback into actionable insights and communicate these tothe product and engineering teams.What You Won’t Be DoingAdding features for the sake of it – your product enhancementswill be driven by genuine customer feedback and success metrics.Relying on outdated solutions – you will drive innovation andcustomer success leveraging the latest AI technologies.Customer Success Manager Key ResponsibilitiesMaximizing customer success with Trilogy products by bridgingdirect customer feedback with our product teams and harnessing impactful AIsolutions.Basic RequirementsAt least 3 years of experience in a customer success or productmanagement role within the enterprise software industry.Experience using customer feedback to drive product improvements.Experience managing customer relationships and assisting customers tomaximize product value and ensure successful adoption.Experience interacting with senior members of a customer’s team,such as C-level executives or department heads.Experience leveraging AI technologies (such as ChatGPT, Claude, Bard,or Bing) in a product management context for tasks such as communication,personalization, positioning, strategy formulation, or feedback analysis.About TrilogyHundreds of software businesses run on the Trilogy BusinessPlatform. For three decades, Trilogy has been known for 3 things:Relentlessly seeking top talent, Innovating new technology, and incubatingnew businesses. Our technological innovation is spearheaded by a passionfor simple customer-facing designs. Our incubation of new businesses rangesfrom entirely new moon-shot ideas to rearchitecting existing projects fortoday’s modern cloud-based stack. Trilogy is a place where you can besurrounded with great people, be proud of doing great work, and grow yourcareer by leaps and bounds.There is so much to cover for this exciting role, and space here islimited. Hit the Apply button if you found this interesting and want tolearn more. We look forward to meeting you!Working with CrossoverThis is a full-time (40 hours per week), long-term position.The position is immediately available and requires entering into anindependent contractor agreement with Crossover. The compensation level forthis role is $50 USD/hour, which equates to $100,000 USD/year assuming 40hours per week and 50 weeks per year. The payment period is weekly. Consultwww.crossover.com/help-and-faqs for more details on this topic.What to expect next:You will receive an email with a link to start your self-paced, onlinejob application.Our hiring platform will guide you through a series of online“screening” assessments to check for basic job fit, job-related skills,and finally a few real-world job-specific assignments.Important! If you do not receive an email from us:First, emails may take up to 15 minutes to send, refresh and checkagain.Second, check your spam and junk folders for an email fromCrossover.com, mark as “Not Spam” since you will receive other emailsas well.Third, we will send to whatever email account you indicated on theApply form – by default, that is the email address you use as yourLinkedIn username and it might be different than the one you have alreadychecked.If all else fails, just reset your password by visiting if you already appliedusing LinkedIn EasyApply.Crossover Job Code: LJ-#####-GB-Plymouth-CustomerSucces.002 Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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