Customer Success Manager (Legal Tech)

A customer Success Manager is required now for a fast-growth scale-up SaaS business. “Fast-growth” as in they’ve achieved nearly 1000% growth in 1 year, which is ridiculous!
Why are they hiring!? Good question. Ridiculous growth combined with a successful round of Series A funding, so it’s full speed ahead.
With that in mind… Are you:
A skilled Customer Success Manager who’s eager to be part of an early-stage Customer Success team?
Confident working with a more complex multi-layered product?
Commercially minded and prepared to roll up sleeves when and where needed?
A bit data-obsessed!? Nothing wrong with it.
Excited by the prospect of helping to shape the CS department with an experienced CS leader?
If so, get applying!
Ideal profile:
2+ years of Customer Success experience within a complex SaaS product (AI or Data would be beneficial).
A demonstrable background of delighting customers with the stats/ figures to back this up.
The experience and confidence to host both online and offline meetings with clients (reviews, training, insights, etc).
Experience in managing multi-level stakeholders internally and externally.
Some commercial exposure with the ability to champion renewal conversations.
You’ll work with multiple business units to truly understand customer objectives, ensuring a roadmap is in place to drive customer success. You will act as a key feedback loop for all departments to define “what good looks like” for existing and new businesses. This focus will fuel the business’s growth with the ideal customer profile. It will also help to define how the CS team scales making it an incredibly exciting opportunity.
Due to the “scale-up” nature of the business, you’ll need to be a quick learner with the ultimate goal of becoming a product expert. You’ll help to drive adoption within your accounts whilst acting as the voice of the customer across multiple internal departments (Sales, Marketing, Implementation, Product, etc). Delivering all of the above, you’ll then be primed to support renewal conversations with Account Managers.
What’s on offer:
£45,000 + £5,000 package.
26 days holiday + bank holidays.
Investment in your personal development with a yearly budget allocated.
Share options.
Amazing city center offices with the option to work Hybrid/ remote (2-3 days per week)
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