Customer Success Manager (Connected Life Safety Services)

Driving Infinite Possibilities Within A Diversified, Global OrganizationWe have an opportunity for a Customer Success Manager (Connected Life Safety Services) to join us at Honeywell, UK based, where you will be responsible for maximising CLSS adoption across all its’ customer base in the United Kingdom and Ireland and increase retention by offering an unmatched customer experience. You will have to build a deep comprehension of a customer situation, and a clear view of the market and Honeywell offering. Once we land an opportunity, you will prioritize customer needs and coach them on how to get the most of CLSS. You will own the customer’s use and expansion of CLSS, partnering primarily with CLSS Offering, Sales and Demand Generation teams to understand the market, the business, our customers and what we offer. You will be involved in many phases of the customer lifecycle and therefore have a good overview of the big picture. You will recognize which problems affect multiple customers and what this can mean for possible churn. You will also have an overview of upcoming product upgrades and changes, in light of your customer feedback.This is a fully remote role, with 30% travel required within UK and Ireland.With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.Transform the way buildings operate to be safer, more productive and more energy conscious.Key Responsibilities:Develop healthy customer relationship, with reliance and transparencyEvaluate and prioritize customer needs, enhance customer training & onboard new clientsEncourage customers to upgrade and expand their usage of CLSSPromote customer loyaltyPartner internally with Offering, Sales and Demand GenerationKey Skills & Qualifications:Technical background with a sales orientationProactivity and organizationThe confidence, drive, and energy to find solutionsFirst class presentation skillsStrong team player, highly motivated and resourcefulOur Offer:Work for a well-known brand with a continued focus on innovation and growthJoin a dynamic team where most leaders are promoted from withinA culture that fosters inclusion, diversity and innovationMarket specific training and on-going personal developmentWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and make an impact!#TheFutureIsWhatWeMakeItAdditional InformationJOB ID: HRD906722Category: SalesRelocation Tier: Not ApplicableSecurity Clearance: No ClearanceAviation Authority (FAA for US): NoBand: 03Referral Bonus: 1500Requisition Type: Standard RequisitionUS Citizenship: FLSA Statement: FLSA CODE: Exempt
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