Customer Success Executive

Our client is a well-known Consultancy connecting brands with
advertising/marketing
agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search.The Customer Success Executive is a vital role, delivering exceptional client servicing and stand-out customer experience for our brand and agency community (the members).The Customer Success Executive is part of the Account Management team and will be focused on providing day-to-day admin / systems support and driving customer satisfaction and retention.The successful candidate will be highly organised, process driven, proactive and an excellent team player, with good communication skills.Driving best practice on the in-house, bespoke platform (CRM), you will:• Member agency profile support and quality control• Running virtual onboarding & platform tutorials• Responding promptly to platform and profile-based enquiries• Communications with member agencies around news, product updates and industry trends• Collating bespoke statistics & data from the platform• Collaborating teams in the business to leverage the Consultancy's position and content• Coordinating meetings and supporting on general ad-hoc work• Using the CRM platform to set up basic automation processes and improve team efficiency• Managing the admin process of agency renewals• Providing admin support to the Account Management team on pitch processes• Collaborating with the wider business to improve customer experience• Monitoring trade press for relevant news and insightsThis is an exciting and interesting role giving insights into the fascinating world of brand marketing!Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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