Customer Success Executive - Recurring Revenue

Customer Success Executive - Recurring RevenueApplication Deadline:
1 May 2024Department: SalesEmployment Type: Full TimeLocation: LondonCompensation: £30,000 / yearDescriptionSalary: upto £30K DOE
Hey!
We're Pod Point, and we're on a mission to make living with an electric car easy and affordable for everyone. Because let's face it, driving shouldn’t cost the Earth, right? As the leading provider of electric vehicle charging solutions across the UK, we're searching for a seriously talented Customer Success Executive to join our incredible Aftersales Team. Pod Point isn't just evolving; it's Powering Up. This isn't your typical business shift – it's focused on boosting efficiencies, dominating core markets, and leveraging our skills, experience and leading position in the UK to expand into Europe. Want to come along for the ride?Our ways of working:At Pod Point, we're all about flexibility, innovation, and community. We support various ways of working, including predominantly remote, office-based, or a mix of both worlds. We highly value in-person interactions, and we encourage teams to gather regularly at least once a quarter.Due to this, the successful applicant should be in or within a reasonably commutable distance of London, so you can get plugged into the Pod Point experience.Charge up your career: As a Customer Success Executive, you'll join our Aftersales team, committed to ensuring every interaction Pod Point's customers have with our products and services is exceptional. This role will play a pivotal part in evolving our Customer Success function, it'll also focus on continuous improvement, process refinement, and efficiency enhancements. There's plenty of career development potential if you've got a growth mindset!You'll report to the Head of Recurring Revenue and you'll be responsible for:
Onboarding and training of new users on to the Pod Point platform.
Maintaining and updating the CRM system ensuring all client info is correct.
Configuring charge point system settings and account setups across all client portfolios.
Working in close relation with both the account management and commercial support functions.
Being the escalation point for advanced customer queries.
Managing client communications concerning repairs and callouts.
Looking for opportunities to generate revenue and pass leads on to the relevant sales expert.
Producing training materials, including screen recordings and documents to assist with client onboarding and 24/7 access to support.
What you'll need
Previous experience working in a similar customer success role.
A keen interest in process improvement.
A customer-focused approach and be able to prioritise lots of different tasks.
Experience presenting and producing training modules for new users.
Bonus PointsYou’re passionate and knowledgeable about climate change, sustainability and/or the EV industry.If you're interested in our mission but none of our current vacancies suit your skills, why not connect with us to be notified of any future vacancies by clicking here.Perks that spark joy:
25 days holiday (plus Bank Holidays).
Very generous parental leave.
Pension scheme with a 4.5% matched contribution.
Eyecare scheme.
Life insurance covering up to 4x your annual salary.
Virtual GP provided by HealthHero.
Employee Assistance Program.
Bring all yourself to work
We're all about celebrating diverse perspectives and experiences, and we wholeheartedly welcome applications from individuals of all backgrounds. We truly believe that it's the unique blend of people that makes a workplace truly amazing!We're proud to be a Disability Confident Level 1 employer. We understand that everyone has their own way of working, so if you require any adjustments to our recruitment process, just give our fantastic recruitment team a shout. They'll have your back and support you every step of the way.Just a little heads-up, though – to join our team, you must have the legal right to work in the UK. Oh, and don't worry, we've got your privacy covered too! Any information you share with us will be stored and handled in accordance with Pod Point's Privacy Policy.So, if you're ready to charge up your career and be part of an electrifying team, apply now and let's make a difference together.
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