Customer Success Analyst (French-speaking)

Customer Success Analyst (French-speaking) at Atominvest SoftwareAbout the RoleThe Customer Success Graduate Analyst is a critical team member who will be responsible for delivering efficient implementations and providing ongoing technical support to our existing customers. This is a great opportunity to develop deep product and industry knowledge.The role is highly analytical and cross-functional; you’ll be collaborating closely with Product and Commercial teams to create the best-in-class customer experience for the world’s leading private equity, venture capital, and alternative investment firms. We know that you can achieve great things early in your career, so we take a meritocratic approach to progression.About AtominvestAtominvest was founded to revolutionize the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds.Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world’s top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$1trn in assets on the system and 50,000+ users globally.What the job involvesImplement customer requirements, datasets and workflows into AtominvestAnalyzing and documenting customer requirements and project objectivesDrive down time to value by providing an efficient onboarding experience and ensure smooth transition to ongoing customer lifecycle managementLiaise with Product and Engineering to inform product roadmap and development strategySupport customers with escalations and troubleshooting, keeping them up to date on progress toward resolutionMaintain technical documentation and internal knowledge baseRequirementsFluent in FrenchBachelor's Degree (or higher) from top-tier universityExcellent verbal and written communication skillsStrong analytical skills and attention to detailHigh degree of proficiency in MS ExcelComfortable with working with large amount of dataAbility to prioritise tasks, regularly communicate progress and meet established deadlinesTeam player, keen to learn and share ideas The process Stage 1: Meeting with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk
about our story and where we’re heading
Stage 2: Complete a short case study and discuss it with members of the Customer Success Team
Stage 3: Final round discussion with our Chief Commercial Officer
Stage 4: Join Atominvest!
What we offer
Competitive compensation (fixed base salary + performance incentives on a full time role)
20 days holiday/year + bank holidays and a week off for Christmas (on a full time role)
Hybrid working style (a minimum of 3 days in our central London office is required)
A culture of trust, ownership and autonomy in your work
An incredible team of smart and mission-driven people
Fun working atmosphere with lots of coaching
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