Customer Services Trainer
Posted 25 days ago
- Maidenhead, Berkshire
- Any
- External
- Expires In 2 months
We have a fantastic opportunity for a Customer Services Trainer to join our growing and exciting client in Marlow.
Our client are recruiting for a Customer Service Trainer due to their growth and are looking at ways to improve their already top class customer service teams.
If you're a Trainer with Call Centre or Customer Service training or know someone who is then please apply!
What's in it for you?
Enhanced Pension Scheme
Annual 10% Bonus
Dental Insurance
Health Insurance
25 Days holiday + 8 Bank Holidays
Life Assurance Insurance
Gym Allowance
Free on-site parking
Plus more! Key Responsibilities
Design, deliver, and facilitate a range of learning programs and initiatives, including onboarding programmes, technical skills training, soft skills development, leadership/coaching programmes and compliance training.
Work collaboratively with business stakeholders and colleagues to develop a learning strategy and role-based competency framework, primarily for the B2C Customer Services team.
Design, develop and implement a customer service department on-boarding framework.
Work collaboratively with the Customer Services (and wider operations) team to design bespoke development programs for future
Evaluate and implement learning technologies and platforms to enhance the delivery and effectiveness of learning programs. Stay informed about emerging trends and best practices in L&D field.
Develop and implement evaluation strategies to measure the effectiveness and impact of learning initiatives.
Collect and analyse data on learning outcomes, participant feedback, and business performance metrics to drive continuous improvement. Experience Required
Previous experience working in a similar role/ environment, ideally in a contact centre or customer services environment.
Relevant L&D/ training qualification or certification, preferable.
Strong organization and time management skills
Strong analytical skills with attention to detail
Good understanding of business processes and systems
Good knowledge of Microsoft programs (Word, Excel, Outlook, PowerPoint and Outlook)
Good understanding of training tools and best industry practices
Our client are recruiting for a Customer Service Trainer due to their growth and are looking at ways to improve their already top class customer service teams.
If you're a Trainer with Call Centre or Customer Service training or know someone who is then please apply!
What's in it for you?
Enhanced Pension Scheme
Annual 10% Bonus
Dental Insurance
Health Insurance
25 Days holiday + 8 Bank Holidays
Life Assurance Insurance
Gym Allowance
Free on-site parking
Plus more! Key Responsibilities
Design, deliver, and facilitate a range of learning programs and initiatives, including onboarding programmes, technical skills training, soft skills development, leadership/coaching programmes and compliance training.
Work collaboratively with business stakeholders and colleagues to develop a learning strategy and role-based competency framework, primarily for the B2C Customer Services team.
Design, develop and implement a customer service department on-boarding framework.
Work collaboratively with the Customer Services (and wider operations) team to design bespoke development programs for future
Evaluate and implement learning technologies and platforms to enhance the delivery and effectiveness of learning programs. Stay informed about emerging trends and best practices in L&D field.
Develop and implement evaluation strategies to measure the effectiveness and impact of learning initiatives.
Collect and analyse data on learning outcomes, participant feedback, and business performance metrics to drive continuous improvement. Experience Required
Previous experience working in a similar role/ environment, ideally in a contact centre or customer services environment.
Relevant L&D/ training qualification or certification, preferable.
Strong organization and time management skills
Strong analytical skills with attention to detail
Good understanding of business processes and systems
Good knowledge of Microsoft programs (Word, Excel, Outlook, PowerPoint and Outlook)
Good understanding of training tools and best industry practices
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