Customer Services Representative

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locations
GBR - NBL - NEWCASTLE UPON TYNE
time type
Full time
posted on
Posted Yesterday
job requisition id
51497513
Job Description:Job Title: Customer Services Representative (CSR) Location: Newcastle (Cobalt) Contact Centre Working Hours: 37 ½ hours per week, Monday – Friday, 9 am to 5 pmAbout Us: Join our dynamic team at DXC, a leading global Technology company, working on a prestigious contract with one of the world's leading banks, J.P. Morgan. We are currently seeking dedicated and customer-focused individuals to join our Newcastle (Cobalt) Contact Centre as Customer Services Representatives (CSRs).Role Overview: As a CSR, you will play a crucial role in handling all aspects of customer contacts, including telephone interactions, written correspondence, and forms. You will be responsible for managing your own time, attendance, and punctuality while ensuring adherence to current Policies/Procedures, processing rules, and efficient navigation of various systems.Key Responsibilities:Serve as the first point of contact for J.P. Morgan POca account holders via telephone, written correspondence, and forms.Guide account holders accurately and professionally through business processes, enhancing the overall customer experience.Conduct investigation work to reunite customers with their funds.Adhere to and be familiar with Policies/Procedures, processing rules, and POca systems.Cross-train in all business areas to provide cover for other Contact Centre staff as required.Maintain adherence to agreed call/written quality standards.Follow DXC and J.P. Morgan administration policies and procedures with a common-sense approach.Skills Required:Excellent telephone manners.Ability to work independently and collaboratively as part of a small team.Desire to go the extra mile for customers and enhance their customer journey.Previous experience working in a Contact Centre.Previous Back Office experience, including letter writing.Previous input capture experience, prepping mail, scanning documentation.What We Offer:Opportunity to work for a leading global Technology company on a prestigious contract with J.P. Morgan.Competitive salary.25 days annual leave plus Bank Holidays.Pension.Competitive Benefits Package. Are you excited about the opportunity to work at DXC? You should be, see here for a list of the awards and recognition -
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
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locations
GBR - NBL - NEWCASTLE UPON TYNE
time type
Full time
posted on
Posted 5 Days Ago
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com .
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