Customer Services Officer (Libraries)

Good Afternoon,I am currently representing Enfield Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experienceWe are looking for a Customer Services Officer (Libraries) this role will be: N9 0TNThe right candidate will: To work as part of a team providing the efficient day-to-day operation within libraries and encouraging customers to self-serve.
To deliver a high standard of customer service across all channels.
Recognise when customers are vulnerable or require extra assistance and ensure their needs are met, in a professional manner, maintaining high levels of first point of contact resolution and customer satisfaction and to resolve their queries at the first time of asking in a timely manner.
To represent the Council as the first point of contact, ensuring the service is customer focused, promote the Council’s core values and Customer Service Standards.
To provide full and accurate information to customers in a friendly and welcoming environment, and deal with the majority of enquiries without referring on.
To provide first line access to customers for all library, council and voluntary services. To assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects. We require the following: Experience working within a local authority DESIRABLE. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.Look forward to speaking with you soon
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