Customer Services Manager

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
HOW YOU CAN MAKE A DIFFERENCE
About you:Do you want to spend your working time making a difference in the world around you? Are you motivated by delivering excellent customer service? Do you have a passion for working within a team, and participating in projects? If so, then a career with STERIS in our Customer Support team could be a great fit for you.
About Us:At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE. We are currently recruiting for a Customer Service Manager vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best in class engineering service to our customers.
Working Pattern
Full-time, 37.5 hours per week on Monday-Friday at 8:00-17:00.
What is involved?
As a pivotal member of the STERIS team, the Customer Service Manager holds a key role reporting directly to the General Manager. Leading a team of two, you'll be the key player between our company and our valued customers, ensuring seamless communication throughout the day. Your responsibilities include meticulously managing loan sets on behalf of customers, utilising our cutting-edge Track and Trace system to guarantee efficiency and accuracy.
In addition to your hands-on involvement with customer needs, you'll be the point person for responding promptly to service reports, addressing issues swiftly and effectively.
Your role also extends to managing the procurement process, placing purchase orders for customers to ensure timely delivery of essential supplies. Embracing a customer-centric approach, you'll also embark on local travel to engage directly with our customers, fostering strong relationships and understanding their evolving needs.
Furthermore, you'll oversee the allocation and management of labour hours within our company database, optimising resources and ensuring efficient workflow. With your dedication to excellence and customer satisfaction, you'll play a vital role in upholding STERIS's reputation for exceptional service delivery.
What is in it for you?
Competitive salary.
25 days annual leave plus 8 bank holidays.
Room for growth and potential movement to other roles, facilities, or departments.
Direct impact into costs, customer retention and customer growth.
Access to Employee Assistance Programme.
Eligibility to participate in the Company's Health Cash Plan (reimbursement for everyday medical expenses).
If you have previous customer service management experience or similar, we would love to hear from you! We are a committed equal opportunity employer and encourage applications from all backgrounds. We cannot wait to meet you!
Required Experience
Build trust with customers
Manage relationships across 9 delivery points, various suppliers, and internal teams
Make decisions confidently with limited information
Utilize Track and Trace (Synergy Trak) for efficient operations
Possess at least 5 years of customer service experience
Act as the customer champion
Lead and manage a small team effectively
Excel in customer-facing interactions
Demonstrate strong verbal and written communication skills
Thrive in a deadline-driven environment with excellent time management
Raise and expedite purchase orders as needed
Preferred Experience
Familiarity with healthcare industry is advantageous
Driving licence preferable but not required
For more information about us, please visit our STERIS Instrument Processing website:
STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Req ID: 43296
Job Category: Customer Operations/Customer Support
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