Customer Services (Long term temp contract)

Our established client is looking for an Inbound Customer Service executive for an initial period of 3 months immediate start based within a busy customer services department. All the calls are inbound and will be dealing with general customer questions and updating a database, using on line web chat and converting inbound sales enquires.

Hours are Monday to Friday between 8.30 to 18.00 (37.5 hours) 9-5, 10-6, 8-4

Key Duties:

• Provide exceptional customer service in taking orders by phone, fax and email
• Provide exceptional customer service in dealing with customer queries
• Ability to promote special offers, up-sell and cross sell
• To advise customers on services and products
• To update and amend company records in a timely manner
• Completion of quotations for customers

Person Specification

• Experience of working in a contact centre or retail environment for a professional organisation.
• Proven objection, negotiation and complaint handling experience where attention to detail is of paramount importance.
• Demonstrate a thorough and methodical sales approach to up sell and cross sell to customers.
• Offer a friendly and calm approach, demonstrating exceptional customer service skills.
• Excellent oral and written communication skills

Benefits

• Various individual and team incentive awards
• Free parking for all staff
• Fully equipped, state-of-the-art gym with:
• A full and varied calendar of social events arranged by both the company and employees
• Internet caf� with Nintendo Wii and a full-sized pool table
• Kitchens with refrigerators, microwaves and snack vending machines
• A one hour early finish each week
• TV with 24 hr news coverage
• A strong commitment to your ongoing training and career development