Customer Services - Inbound Co-ordinator

Customer Services – Inbound Co-ordinator, Brentwood, Essex

Salary £24,000 - £27,000 per annum + Excellent company benefits

Hours 8.30 – 5 pm and 3 pm finish on a Friday

To support the Customer Services and Logistics team to ensure Customers receive an exceptional experience from Returns to Project Completion

* Responsible for the returns process ensuring equipment is off-hired in a timely and accurate manner.

* Communicating with customers during the off-hire process and project closure phase, including face-to-face interaction

* To resolve challenges for customers.

* Support the Aftercare and sales team when closing projects.

* Understanding of processes and procedures

* Resolving excess material and non-rental equipment returns.

* Responsible for the maintenance of accurate records

* Develop good working relationships with Sales, Logistics and Aftercare teams

* Develop relationships with customers and key personnel

* Work with other depots to ensure that consistent approach across all locations

* Work Closely with Customer service advisers, aftercare team and Stock to provide information on equipment being returned.

Experience required:

* Proven experience within Customer Services and Administration

* Excellent verbal and written communication skills both in person and via the telephone

* Strong attention to details

* Excellent communication skills

* Ability to multi-task

* Competent user of MS Office and CRM systems

Salary range £24,000 - £27,000 per annum

Excellent company benefits